Document


______________________________________________________________________________________________________
  UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
WASHINGTON, DC 20549
 _____________________________________________________________________________________________________
FORM 8-K
______________________________________________________________________________________________________
CURRENT REPORT
Pursuant to Section 13 or 15(d) of the
Securities Exchange Act of 1934

Date of report (Date of earliest event reported): April 30, 2020
______________________________________________________________________________________________________
Goosehead Insurance, Inc.
(Exact Name of Registrant as Specified in Charter)
 ______________________________________________________________________________________________________
Delaware
 
001-38466
 
82-3886022
(State or Other Jurisdiction
of Incorporation)
 
(Commission
File Number)
 
(I.R.S. Employer
Identification No.)
 
 

1500 Solana Boulevard, Ste. 4500
Westlake, Texas 76262    
(Address of Principal Executive Offices, and Zip Code)

214-838-5500
Registrant’s Telephone Number, Including Area Code

Not applicable
(Former Name or Former Address, if Changed Since Last Report)
Check the appropriate box below if the Form 8-K filing is intended to simultaneously satisfy the filing obligation of the registrant under any of the following provisions (see General Instruction A.2. below):

Written communication pursuant to Rule 425 under the Securities Act (17 CFR 230.425)

Soliciting material pursuant to Rule 14a-12 under the Exchange Act (17 CFR 240.14a-12)

Pre-commencement communication pursuant to Rule 14d-2(b) under the Exchange Act (17 CFR 240.14d-2(b))

Pre-commencement communication pursuant to Rule 13e-4(c) under the Exchange Act (17 CFR 240.13e-4(c))
 
 

Securities registered pursuant to Section 12(b) of the Act:
Title of each class
Trading Symbol(s)
Name of each exchange on which registered
Class A Common Stock, par value $.01 per share
GSHD
NASDAQ

Indicate by check mark whether the registrant is an emerging growth company as defined in Rule 405 of the Securities Act of 1933 (17 CFR §230.405) or Rule 12b-2 of the Securities Exchange Act of 1934 (17 CFR §240.12b-2).
Emerging growth company þ
If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act. ☐








 Item 2.02 Results of Operations and Financial Condition.

On April 30, 2020, Goosehead Insurance, Inc. issued a press release announcing its financial results for the quarter ended March 31, 2020. A copy of the press release is furnished as Exhibit 99.1 to this Current Report on Form 8-K and is incorporated by reference herein.

The information contained in this Current Report on Form 8-K, including Exhibit 99.1 attached hereto, is being furnished and shall not be deemed “filed” for purposes of Section 18 of the Securities Exchange Act of 1934, as amended (the “Exchange Act”), and shall not be deemed incorporated by reference in any filing under the Securities Act of 1933, as amended, or the Exchange Act, except as expressly set forth by specific reference in such filing.


Item 9.01 Financial Statements and Exhibits.

(d) Exhibits

Exhibit
No.
 
Description
 
 
 
 
Press Release issued by Goosehead Insurance, Inc. dated April 30, 2020 (furnished pursuant to Item 2.02)




Date: April 30, 2020

EXHIBIT INDEX

No.
 
Description
 
 
 
99.1
 
 
Press Release issued by Goosehead Insurance, Inc. on April 30, 2020.


SIGNATURES

Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned hereunto duly authorized.

 
 
GOOSEHEAD INSURANCE, INC.
 
 
 
 
 
 
 
 
 
 
By:
/s/ Mark E. Jones
 
 
Mark E. Jones
Chairman and Chief Executive Officer




Exhibit




GOOSEHEAD INSURANCE, INC. ANNOUNCES FIRST QUARTER 2020 RESULTS

- First Quarter Revenues Were $20.4 million -
- Total Written Premiums Increased 46% Over Prior-Year Period -
- Total Franchises Grew 45% Over Prior-Year Period -
- Corporate Sales Headcount Increased 31% Over Prior-Year Period -


WESTLAKE, TEXAS - April 30, 2020 - Goosehead Insurance, Inc. (“Goosehead” or the “Company”) (NASDAQ: GSHD), a rapidly growing independent personal lines insurance agency, today announced results for the first quarter ended March 31, 2020. Beginning with the fourth quarter and full year 2019, the Company began reporting results under accounting standard ASC 606. The Company is using the modified retrospective approach to applying ASC 606 and accordingly prior period numbers have not been restated in the Form 10-Q to give effect to the application of ASC 606. A reconciliation of ASC 606 accounting to ASC 605 accounting for 2020 has been provided as a supplemental schedule in this earnings release.
First Quarter 2020 Highlights
Revenues of $20.4 million in the first quarter of 2020 as recognized under ASC 606, compared to $23.1 million in the first quarter of 2019 as recognized under ASC 605; revenues would have been $24.9 million for the first quarter of 2020 if recognized under ASC 605
Core Revenues* of $18.2 million as recognized under ASC 606; if recognized under ASC 605, Core Revenues increased 41% to $19.4 million
Net loss attributable to Goosehead Insurance, Inc. of $156 thousand or $0.01 per basic share and diluted share
Adjusted EPS* of $0.00 per share
Adjusted EBITDA* of $1.2 million in the first quarter of 2020 as recognized under ASC 606 or $5.3 million if recorded under ASC 605
Total written premiums placed increased 46% from the prior-year period to $214 million
Policies in force grew 45% from the prior-year period to 530,000
Corporate sales headcount of 241 was up 31% year-over-year
Total franchises increased 45% compared to the prior year period to 1,012; total operating franchises grew 36% compared to the prior-year period to 679
*Core Revenue, Adjusted EPS, and Adjusted EBITDA are non-GAAP measures. Reconciliation of Adjusted EBITDA to net income and basic earnings per share to Adjusted EPS, the most directly comparable financial measures presented in accordance with GAAP are set forth in the reconciliation table accompanying this release.






“The strong start to 2020 continues to validate our powerful and resilient growth model,” stated Mark E. Jones, Chairman and Chief Executive Officer of Goosehead. “Our unique go to market strategy, continued investment in industry leading technology and human capital, and unmatched sales and service capabilities are driving strong new business growth, increased productivity, high retention levels at 88%, and unmatched client satisfaction with a net promoter score of 89. We are making significant investments in people and technology that we expect to drive future growth and continue our strong momentum for years to come. We expect that our shifting mix of business towards the Franchise Channel will continue to drive increasing embedded growth in revenue and earnings as new business converts to higher margin renewal business.”

“I am particularly proud of our results in light of the current challenges related to COVID-19. While quickly and seamlessly transitioning to a remote working environment, our sales and service efforts did not miss a beat as evidenced by our strong finish to the quarter and momentum we have continued to sustain into April. While a single month's worth of data is not comparable to a full quarter, preliminary year-over-year premium growth in April is estimated at over 40%1. The duration and impact of the current macro environment remains uncertain; however, we have built an unmatched and highly resilient platform that we believe leaves us well positioned to continue to play offense during this challenging period. I want to thank our employees and franchise agents for their tremendous efforts in continuing to deliver for our clients and drive our business for our shareholders.”
1This is a preliminary estimate based on currently available information, which is subject to change.
First Quarter 2020 Results
For the first quarter of 2020, revenues were $20.4 million, compared to $23.1 million in the year ago period. If recognized under ASC 605, revenues would have been $24.9 million for the first quarter of 2020. Core Revenues, a non-GAAP measure which excludes contingent commissions and initial franchise fees, were $18.2 million, a 32% increase from $13.8 million in the prior year period. If reported under ASC 605, Core Revenues increased 41%. Core Revenues refer to the most reliable revenue stream for the Company, consisting of New Business Commissions, Agency Fees, New Business Royalty Fees, Renewal Commissions and Renewal Royalty Fees. Core Revenues were driven by growth in corporate agents and operating franchises, productivity improvements in the Franchise Channel, and continued high levels of





retention. Total written premiums placed, which is a good indicator of future revenue growth, grew 46% in the first quarter to $214 million, compared to $147 million in the first quarter of 2019.

Total operating expenses for the first quarter of 2020 were $20.2 million, up 40% from $14.4 million in the prior-year period. If recognized under ASC 605, operating expenses would have been $20.6 million. The increase from the prior period was primarily due to larger employee compensation and benefits expenses related to continued investment in corporate agent hiring and virtual sales coaching for our franchisees, additional recruiting headcount for corporate and franchise agents, and over $600,000 in costs associated with our annual internal meeting that, in 2019, were incurred in the second quarter. The Company also made continued investments in technology, such as our client-facing portal and numerous carrier integration projects. Additionally, the Company incurred over $300,000 in general and administrative expenses due to one-time investments in accounting process enhancements related to the ASC 606 implementation and continued Sarbanes-Oxley internal controls build-out.

Net loss for the first quarter of 2020 was $296 thousand. Net loss attributable to Goosehead Insurance, Inc. for the first quarter of 2020 was $156 thousand, or $0.01 per basic and diluted share. Adjusted EPS for the first quarter of 2020, which excludes equity-based compensation, was $0.00 per share. Total Adjusted EBITDA was $1.2 million for the first quarter of 2020, or $5.3 million if reported under ASC 605, a decrease of 44%.

Liquidity and Capital Resources
As of March 31, 2020, the Company had cash and cash equivalents of $10.8 million, an unused line of credit of $19.7 million, and an outstanding notes payable of $46.4 million on its balance sheet. In order to maintain an efficient capital structure, on March 6, 2020, the company refinanced its $13.0 million revolving credit facility and $40.0 million term note payable to a $25.0 million revolving credit facility and $80.0 million term note payable agreement. The Company expects to draw down the remaining balance of the $80.0 million term note in June 2020.






2020 Outlook
Based on our experience to date, the Company is maintaining its full-year 2020 outlook with respect to written premiums and revenue:

Total written premiums placed for 2020 are expected to be between $975 million and $1.035 billion, representing organic growth of 32% on the low end of the range to 40% on the high end of the range.
Total revenues for 2020 under ASC 606 revenue accounting are expected to be between $100 million and $105 million, representing organic growth of 29% on the low end of the range to 36% on the high end of the range.

Conference Call Information
Goosehead will host a conference call and webcast today at 4:30 PM ET to discuss these results.

The dial-in number for the conference call is (855) 327-6837 (toll-free) or (631) 891-4304 (international). Please dial the number 10 minutes prior to the scheduled start time.

In addition, a live webcast of the conference call will also be available on Goosehead’s investor relations website at http://ir.gooseheadinsurance.com.

A webcast replay of the call will be available at http://ir.gooseheadinsurance.com for one year following the call.

About Goosehead
Goosehead (NASDAQ: GSHD) is a rapidly growing and innovative independent personal lines insurance agency that distributes its products and services throughout the United States. Goosehead was founded on the premise that the consumer should be at the center of our universe and that everything we do should





be directed at providing extraordinary value by offering broad product choice and a world-class service experience. Goosehead represents over 100 insurance companies that underwrite personal lines and small commercial lines risks, and its operations include a network of seven corporate sales offices and over 1,012 operating and contracted franchise locations. For more information, please visit www.gooseheadinsurance.com.
Forward-Looking Statements
This press release may contain various “forward-looking statements” within the meaning of the Private Securities Litigation Reform Act of 1995, which represent Goosehead’s expectations or beliefs concerning future events. Forward-looking statements are statements other than historical facts and may include statements that address future operating, financial or business performance or Goosehead’s strategies or expectations. In some cases, you can identify these statements by forward-looking words such as “may”, “might”, “will”, “should”, “expects”, “plans”, “anticipates”, “believes”, “estimates”, “predicts”, “projects”, “potential”, “outlook” or “continue”, or the negative of these terms or other comparable terminology. Forward-looking statements are based on management’s current expectations and beliefs and involve significant risks and uncertainties that could cause actual results, developments and business decisions to differ materially from those contemplated by these statements.

Factors that could cause actual results or performance to differ from the expectations expressed or implied in such forward-looking statements include, but are not limited to, conditions impacting insurance carriers or other parties with which Goosehead does business, the economic effects of the COVID-19 pandemic, the loss of one or more key executives or an inability to attract and retain qualified personnel and the failure to attract and retain highly qualified franchisees. These risks and uncertainties also include, but are not limited to, those described under the captions “1A. Risk Factors” in Goosehead’s Annual Report on Form 10-K for the year ended December 31, 2019, "Part II, Item 1A. Risk Factors" in Goosehead's Quarterly Report on Form 10-Q for the three months ended March 31, 2020 and in Goosehead’s other filings with the SEC, which are available free of charge on the Securities Exchange Commission's website at: www.sec.gov. Should one or more of these risks or uncertainties materialize, or should underlying assumptions prove





incorrect, actual results may vary materially from those indicated. All forward-looking statements and all subsequent written and oral forward-looking statements attributable to Goosehead or to persons acting on behalf of Goosehead are expressly qualified in their entirety by reference to these risks and uncertainties. You should not place undue reliance on forward-looking statements. Forward-looking statements speak only as of the date they are made, and Goosehead does not undertake any obligation to update them in light of new information, future developments or otherwise, except as may be required under applicable law.

Contacts
Investor and Media Contact:
Dan Farrell
Goosehead Insurance - VP Capital Markets
Phone: (214) 838-5290
Email: IR@goosehead.com; PR@goosehead.com






Goosehead Insurance, Inc.
Condensed Consolidated Statements of Income
(Unaudited)
(In thousands, except per share amounts)
 
 
Three Months Ended March 31,
 
 
2020 (ASC 606)
 
2019 (ASC 605)
Revenues:
 
 
 
 
Commissions and agency fees
 
$
11,811

 
$
16,170

Franchise revenues
 
8,445

 
6,828

Interest income
 
169

 
135

Total revenues
 
20,425

 
23,133

Operating Expenses:
 
 
 
 
Employee compensation and benefits
 
13,503

 
9,191

General and administrative expenses
 
5,872

 
4,430

Bad debts
 
309

 
401

Depreciation and amortization
 
540

 
423

Total operating expenses
 
20,224

 
14,445

Income from operations
 
201

 
8,688

Other Income (Expense):
 
 
 
 
Other income
 
66

 

Interest expense
 
(604
)
 
(626
)
Income (loss) before taxes
 
(337
)
 
8,062

Tax expense (benefit)
 
(41
)
 
744

Net income (loss)
 
(296
)
 
7,318

Less: net income (loss) attributable to non-controlling interests
 
(140
)
 
4,846

Net income (loss) attributable to Goosehead Insurance Inc.
 
$
(156
)
 
$
2,472

 
 
 
 
 
Earnings (loss) per share:
 
 
 
 
Basic
 
$
(0.01
)
 
$
0.17

Diluted
 
$
(0.01
)
 
$
0.16

Weighted average shares of Class A common stock outstanding
 
 
 
 
Basic
 
15,564

 
14,211

Diluted
 
15,564

 
15,289








Goosehead Insurance, Inc.
Condensed Consolidated Supplemental Statements of Income
(Unaudited)

(In thousands, except per share amounts)
 
 
Three Months Ended March 31,
 
 
2020 (ASC 606)
 
2020 (ASC 605)
 
2019 (ASC 605)
Revenues:
 
 
 
 
 
 
Core Revenue:
 
 
 
 
 
 
Renewal Commissions(1)
 
$
5,733

 
$
6,144

 
$
4,789

Renewal Royalty Fees(2)
 
5,386

 
5,754

 
3,763

New Business Commissions(1)
 
3,333

 
3,401

 
2,459

New Business Royalty Fees(2)
 
2,048

 
2,128

 
1,355

Agency Fees(1)
 
1,686

 
1,995

 
1,437

Total Core Revenue
 
18,186

 
19,422

 
13,803

Cost Recovery Revenue:
 
 
 

 
 
Initial Franchise Fees(2)
 
978

 
2,310

 
1,710

Interest Income
 
169

 
169

 
135

Total Cost Recovery Revenue
 
1,147

 
2,479

 
1,845

Ancillary Revenue:
 
 
 

 
 
Contingent Commissions(1)
 
1,059

 
2,961

 
7,485

Other Income(2)
 
33

 
34

 

Total Ancillary Revenue
 
1,092

 
2,995

 
7,485

Total Revenues
 
20,425

 
24,896

 
23,133

Operating Expenses:
 
 
 
 
 
 
Employee compensation and benefits
 
13,503

 
13,575

 
9,191

General and administrative expenses
 
5,872

 
5,872

 
4,430

Bad debts
 
309

 
613

 
401

Depreciation and amortization
 
540

 
540

 
423

Total operating expenses
 
20,224

 
20,600

 
14,445

Income (loss) from operations
 
201

 
4,296

 
8,688

Other Expense:
 
 
 
 
 
 
Other expense
 
66

 
66

 

Interest expense
 
(604
)
 
(604
)
 
(626
)
Income (loss) before taxes
 
(337
)
 
3,758

 
8,062

Tax expense
 
(41
)
 
(458
)
 
744

Net Income (loss)
 
(296
)
 
3,300

 
7,318

Less: net income (loss) attributable to non-controlling interests
 
(140
)
 
2,198

 
4,846

Net Income (loss) attributable to Goosehead Insurance Inc.
 
$
(156
)
 
$
1,102

 
$
2,472

 
 
 
 
 
 
 
Earnings per share:
 
 
 
 
 
 
Basic
 
$
(0.01
)
 
$
0.07

 
$
0.17

Diluted
 
$
(0.01
)
 
$
0.07

 
$
0.16

Weighted average shares of Class A common stock outstanding
 
 
 
 
 
 
Basic
 
15,564

 
15,564

 
14,211

Diluted
 
15,564

 
16,918

 
15,289

(1) Renewal Commissions, New Business Commissions, Agency Fees, and Contingent Commissions are included in "Commissions and agency fees" as shown on the Consolidated statements of income within Goosehead’s Form 10-Q for the three months ended March 31, 2020.





(2) Renewal Royalty Fees, New Business Royalty Fees, Initial Franchise Fees, and Other Income are included in "Franchise revenues" as shown on the Consolidated statements of income within Goosehead’s Form 10-Q for the three months ended March 31, 2020.



Goosehead Insurance, Inc.
Segment Information
(Unaudited)
 
 
Three Months Ended March 31, 2020 (ASC 606)
 
 
Franchise
Channel
 
Corporate
Channel
 
Other
 
Total
Revenues:
 
 
 
 
 
 
 
 
Core Revenue:
 
 
 
 
 
 
 
 
Renewal Commissions(1)
 
$

 
$
5,733

 
$

 
$
5,733

Renewal Royalty Fees(2)
 
5,386

 

 

 
5,386

New Business Commissions(1)
 

 
3,333

 

 
3,333

New Business Royalty Fees(2)
 
2,048

 

 

 
2,048

Agency Fees(1)
 

 
1,686

 

 
1,686

Total Core Revenue
 
7,434

 
10,752

 

 
18,186

Cost Recovery Revenue:
 
 
 
 
 
 
 
 
Initial Franchise Fees(2)
 
978

 

 

 
978

Interest Income
 
169

 

 

 
169

Total Cost Recovery Revenue
 
1,147

 

 

 
1,147

Ancillary Revenue:
 
 
 
 
 
 
 
 
Contingent Commissions(1)
 
694

 
365

 

 
1,059

Other Income(2)
 
33

 

 

 
33

Total Ancillary Revenue
 
727

 
365

 

 
1,092

Total Revenues
 
9,308

 
11,117

 

 
20,425

Operating expenses:
 
 
 
 
 
 
 
 
Employee compensation and benefits, excluding equity-based compensation
 
5,896

 
7,109

 

 
13,005

General and administrative expenses, excluding state franchise tax
 
2,225

 
2,709

 
938

 
5,872

Bad debts
 
81

 
228

 

 
309

Total
 
8,202

 
10,046

 
938

 
19,186

Adjusted EBITDA
 
1,106

 
1,071

 
(938
)
 
1,239

Other income (expense)
 
66

 

 

 
66

Equity based compensation
 

 

 
(498
)
 
(498
)
Interest expense
 

 

 
(604
)
 
(604
)
Depreciation and amortization
 
(313
)
 
(227
)
 

 
(540
)
Taxes
 

 

 
41

 
41

Net income
 
$
859

 
$
844

 
$
(1,999
)
 
$
(296
)
At March 31, 2020:
 
 
 
 
 
 
 
 
Total Assets
 
$
23,527

 
$
16,006

 
$
36,355

 
$
75,888

(1) Renewal Commissions, New Business Commissions, Agency Fees, and Contingent Commissions are included in "Commissions and agency fees" as shown on the Consolidated statements of income within Goosehead’s Form 10-Q for the three months ended March 31, 2020.
(2) Renewal Royalty Fees, New Business Royalty Fees, Initial Franchise Fees, and Other Income are included in "Franchise revenues" as shown on the Consolidated statements of income within Goosehead’s Form 10-Q for the three months ended March 31, 2020.






Goosehead Insurance, Inc.
Condensed Consolidated Balance Sheets
(Unaudited)
(In thousands, except per share amounts)
 
 
March 31, 2020
 
December 31, 2019
Assets
 
 
 
 
Current Assets
 
 
 
 
Cash and cash equivalents
 
$
10,831

 
$
14,337

Restricted cash
 
1,119

 
923

Commissions and agency fees receivable, net
 
4,655

 
6,884

Receivable from franchisees, net
 
2,859

 
2,602

Prepaid expenses
 
5,755

 
1,987

Total current assets
 
25,219

 
26,733

Receivable from franchisees, net of current portion
 
11,477

 
11,014

Property and equipment, net of accumulated depreciation
 
9,999

 
9,542

Intangible assets, net of accumulated amortization
 
475

 
445

Deferred income taxes, net
 
26,900

 
15,537

Other assets
 
1,818

 
1,357

Total assets
 
$
75,888

 
$
64,628

Liabilities and Members’ Equity
 
 
 
 
Current Liabilities:
 
 
 
 
Accounts payable and accrued expenses
 
$
4,515

 
$
5,033

Premiums payable
 
1,119

 
923

Deferred rent
 
703

 
683

Contract liabilities
 
3,006

 
2,771

Note payable
 
2,000

 
4,000

Total current liabilities
 
11,343

 
13,410

Deferred rent, net of current portion
 
6,732

 
6,681

Note payable, net of current portion
 
44,383

 
42,161

Contract liabilities, net of current portion
 
21,079

 
20,024

Liabilities under tax receivable agreement, net of current portion
 
22,339

 
13,359

Total liabilities
 
105,876

 
95,635

Commitments and contingencies (see note 7)
 
 
 
 
Class A common stock, $.01 par value per share 300,000 shares authorized, 16,032 shares issued and outstanding as of March 31, 2020, 15,238 shares issued and outstanding as of December 31, 2019
 
160

 
152

Class B common stock, $.01 pay value per share 50,000 shares authorized, 20,264 issued and outstanding as of March 31,2020, 21,055 shares issued and outstanding as of December 31, 2019
 
202

 
210

Additional paid in capital
 
15,891

 
14,442

Accumulated deficit
 
(23,967
)
 
(23,811
)
Total stockholders' equity and members' deficit
 
(7,714
)
 
(9,007
)
Non-controlling interests
 
(22,274
)
 
(22,000
)
Total equity
 
(29,988
)
 
(31,007
)
Total liabilities and equity
 
$
75,888

 
$
64,628








Goosehead Insurance, Inc.
Reconciliation of Core Revenue, Cost Recovery Revenue, Ancillary Revenue, Adjusted EBITDA, Adjusted EBITDA Margin and Adjusted EPS to Net Income
This release includes Core Revenue, Cost Recovery Revenue, Ancillary Revenue, Adjusted EBITDA, Adjusted EBITDA Margin and Adjusted EPS that are not required by, or presented in accordance with, generally accepted accounting principles in the United States (“GAAP”). The Company refers to these measures as “non-GAAP financial measures.” The Company uses these non-GAAP financial measures when planning, monitoring and evaluating its performance and considers these non-GAAP financial measures to be useful metrics for management and investors to facilitate operating performance comparisons from period to period by excluding potential differences caused by variations in capital structures, tax position, depreciation, amortization and certain other items that the Company believes are not representative of its core business. The Company uses Core Revenue, Cost Recovery Revenue, Ancillary Revenue, Adjusted EBITDA, Adjusted EBITDA Margin and Adjusted EPS for business planning purposes and in measuring its performance relative to that of its competitors.
These non-GAAP financial measures are defined by the Company as follows:
"Core Revenue" is a supplemental measure of our performance and includes Renewal Commissions, Renewal Royalty Fees, New Business Commissions, New Business Royalty Fees, and Agency Fees. We believe that Core Revenue is an appropriate measure of operating performance because it summarizes all of our revenues from sales of individual insurance policies.
"Cost Recovery Revenue" is a supplemental measure of our performance and includes Initial Franchise Fees and Interest Income. We believe that Cost Recovery Revenue is an appropriate measure of operating performance because it summarizes revenues that are viewed by management as cost recovery mechanisms.
"Ancillary Revenue" is a supplemental measure of our performance and includes Contingent Commissions and Other Income. We believe that Ancillary Revenue is an appropriate measure of operating performance because it summarizes revenues that are ancillary to our core business.





"Adjusted EBITDA" is a supplemental measure of the Company's performance. We believe that Adjusted EBITDA is an appropriate measure of operating performance because it eliminates the impact of items that do not relate to business performance. Adjusted EBITDA is defined as net income (the most directly comparable GAAP measure) before interest, income taxes, depreciation and amortization, adjusted to exclude equity-based compensation and other non-operating items, including, among other things, certain non-cash charges and certain non-recurring or non-operating gains or losses.
"Adjusted EBITDA Margin" is Adjusted EBITDA as defined above, divided by total revenue excluding other non-operating items. Adjusted EBITDA Margin is helpful in measuring profitability of operations on a consolidated level.
"Adjusted EPS" is a supplemental measure of our performance, defined as earnings per share (the most directly comparable GAAP measure) before non-recurring or non-operating income and expenses. Adjusted EPS is a useful measure to management because it eliminates the impact of items that do not relate to business performance and helps measure our profitability on a consolidated level.
While the Company believes that these non-GAAP financial measures are useful in evaluating its business, this information should be considered as supplemental in nature and is not meant as a substitute for revenues, net income, or earnings per share, in each case as recognized in accordance with GAAP. In addition, other companies, including companies in the Company’s industry, may calculate such measures differently, which reduces their usefulness as comparative measures.
The following tables show a reconciliation from total revenues to Core Revenue, Cost Recovery Revenue, and Ancillary Revenue (non-GAAP basis) for three months ended March 31, 2020 and 2019 (in thousands, except per share amounts). Note that totals may not sum due to rounding:





 
Three Months Ended March 31,
 
2020 (ASC 606)
 
2020 (ASC 605)
 
2019 (ASC 605)
Total Revenues
$
20,425

 
$
24,895

 
$
23,133

 
 
 
 
 
 
Core Revenue:
 
 
 
 
 
Renewal Commissions(1)
$
5,733

 
$
6,144

 
$
4,789

Renewal Royalty Fees(2)
5,386

 
5,754

 
3,763

New Business Commissions(1)
3,333

 
3,401

 
2,459

New Business Royalty Fees(2)
2,048

 
2,128

 
1,355

Agency Fees(1)
1,686

 
1,995

 
1,437

Total Core Revenue
18,186

 
19,422

 
13,803

Cost Recovery Revenue:
 
 
 
 
 
Initial Franchise Fees(2)
978

 
2,310

 
1,710

Interest Income
169

 
169

 
135

Total Cost Recovery Revenue
1,147

 
2,479

 
1,845

Ancillary Revenue:
 
 
 
 
 
Contingent Commissions(1)
1,059

 
2,961

 
7,485

Other Income(2)
33

 
34

 

Total Ancillary Revenue
1,092

 
2,995

 
7,485

Total Revenues
$
20,425

 
$
24,896

 
$
23,133

(1) Renewal Commissions, New Business Commissions, Agency Fees, and Contingent Commissions are included in "Commissions and agency fees" as shown on the Consolidated statements of income within Goosehead’s Form 10-Q for the three months ended March 31, 2020.
(2) Renewal Royalty Fees, New Business Royalty Fees, Initial Franchise Fees, and Other Income are included in "Franchise revenues" as shown on the Consolidated statements of income within Goosehead’s Form 10-Q for the three months ended March 31, 2020.

The following tables show a reconciliation from net income to Adjusted EBITDA and Adjusted EBITDA Margin (non-GAAP basis) for three months ended March 31, 2020 and 2019 (in thousands, except per share amounts). Note that totals may not sum due to rounding:
 
Three Months Ended March 31,
(in thousands)
2020 (ASC 606)
2020 (ASC 605)
 
2019 (ASC 605)
Net income (loss)
$
(296
)
 
$
3,300

 
$
7,318

Interest expense
604

 
604

 
626

Depreciation and amortization
540

 
540

 
423

Tax expense (benefit)
(41
)
 
458

 
744

Equity-based compensation
498

 
498

 
368

Other (income) expense
(66
)
 
(66
)
 

Adjusted EBITDA
$
1,239

 
$
5,334

 
$
9,479

Adjusted EBITDA Margin(1)
6
%
 
21
%
 
41
%







(1) Adjusted EBITDA Margin is calculated as Adjusted EBITDA divided by Total Revenue ($1,239 / $20,425) for the three months ended March 31, 2020 under ASC 606, ($5,334 / $24,895) for the three months ended March 31, 2020 under ASC 605, and ($9,479 / $23,133) for the three months ended March 31, 2019 under ASC 605.

The following tables show a reconciliation from basic earnings per share to Adjusted EPS (non-GAAP basis) for the three months ended March 31, 2020 and 2019 (in thousands, except per share amounts). Note that totals may not sum due to rounding:
 
 
Three Months Ended March 31,
 
 
2020 (ASC 606)
 
2020 (ASC 605)
 
2019 (ASC 605)
Earnings (loss) per share - basic (GAAP)
 
$
(0.01
)
 
$
0.07

 
$
0.17

Add: equity-based compensation(1)
 
0.01

 
0.01

 
0.01

Adjusted EPS (non-GAAP)
 
$

 
$
0.08

 
$
0.18

(1) Calculated as equity-based compensation divided by the weighted average of Class A and Class B shares outstanding during the period [ $498 thousand / ( 15.6 million + 20.7 million )] for the three months ended March 31, 2020 under ASC 606 and ASC 605, [ $368 thousand / ( 14.7 million + 21.5 million )] for the three months ended March 31, 2019 under ASC 605.

Goosehead Insurance, Inc.
Key Performance Indicators

 
 
March 31, 2020
 
December 31, 2019
 
March 31, 2019
Corporate sales agents < 1 year tenured
 
130

 
141

 
103

Corporate sales agents > 1 year tenured
 
111

 
107

 
81

Operating franchises < 1 year tenured (TX)
 
22

 
18

 
29

Operating franchises > 1 year tenured (TX)
 
181

 
180

 
175

Operating franchises < 1 year tenured (Non-TX)
 
233

 
215

 
178

Operating franchises > 1 year tenured (Non-TX)
 
243

 
201

 
119

Policies in Force (in thousands)
 
530,000

 
482,000

 
365,000

Client Retention
 
88
%
 
88
%
 
88
%
Premium Retention
 
90
%
 
91
%
 
93
%
QTD Written Premium (in thousands)
 
$
214,137

 
$
196,025

 
$
146,874

Net Promoter Score ("NPS")
 
89

 
89

 
90